SMS Terms & Conditions
Last updated: July 2026
These SMS Terms & Conditions (“Terms”) govern your participation in IT Support Chicago's text messaging (SMS/MMS) program (the “Program”). By providing your mobile phone number and opting in, you agree to these Terms. If you do not agree, do not opt in to the Program.
Program Description
IT Support Chicago uses SMS/MMS text messaging to communicate with site visitors and users. Depending on how you interact with us, messages may include: conversational replies from Chi AI (our AI assistant), responses to questions about our rankings and methodology, and informational messages about IT managed service providers in the Chicago area.
We do not send promotional or marketing text messages. All SMS communication is initiated by or in direct response to your inquiry.
How You Opt In
You may consent to receive text messages from IT Support Chicago in several ways, including:
- Submitting your mobile number through a form on our website
- Calling or texting our phone number and agreeing to be contacted
- Texting a keyword such as START to our messaging number
Your consent to receive texts is not a condition of purchasing any goods or services.
Message Frequency
Message frequency varies based on your interactions with us. For example, replies from Chi AI are sent in response to your questions. You may receive recurring messages if you continue to engage with the service.
Message and Data Rates
Message and data rates may apply to any messages you send to us or receive from us, according to the terms of your wireless plan. Please contact your wireless provider for details about your plan. IT Support Chicago is not responsible for any charges imposed by your carrier.
How to Opt Out
You can cancel the Program at any time by texting STOP to the number from which you received messages. After you send STOP, we will send a one-time confirmation message and then stop sending text messages. If you opt out, you may no longer receive text-based replies and may need to use another channel (email, web chat) to contact us.
Separately from opting out, you can text FORGET to erase what Chi AI remembers about your number — stored memories and conversation history. STOP stops messages; FORGET erases data. See the Privacy Policy (“Persona Memory”) for exactly what FORGET deletes and retains.
Help and Support
If you experience any issues with the Program or need assistance, text HELP to the number from which you received messages, or contact us at (872) 349-2939. You can also reach us via email or through the contact page.
Carriers
IT Support Chicago's messaging may be supported by major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your wireless provider and is not guaranteed.
Privacy
Your mobile information will not be sold, rented, or shared with third parties for their own marketing purposes. Information collected through the Program is handled in accordance with our Privacy Policy. Mobile opt-in data and consent are not shared with any third parties except for service providers that help us operate the messaging Program, and those providers are restricted from using your information for any other purpose.
Changes to These Terms
We may update these Terms from time to time. Changes are effective when posted to this page, and the “Last updated” date above reflects the most recent revision. Your continued participation in the Program after changes are posted constitutes acceptance of the updated Terms.
Contact Us
IT Support Chicago
Phone: (872) 349-2939
Email: data@itsupportchicago.net