CrossCom

Disclosure: this site is owned and operated by XL.net, a Chicago MSP that is itself ranked here. How we handle that conflict.

900 Deerfield Pkwy, Buffalo Grove, IL 60089, USA · Website

★ 2.4 (49 reviews across 1 source)

Last updated: September 10, 2026

Default Fit Score

0.8%

Under default weights. Sign in to customize.

Our Assessment

CrossCom currently ranks #94 of 94 active, scored IT providers in our Chicago-area database, with a Default Fit Score of 0.8% — 20.1 points below the pool average of 20.9%. Scores recompute nightly from public data under our published methodology; no provider pays to be ranked.

Its public review footprint spans 49 client reviews averaging 2.4/5: Google 2.4/5 (49 reviews). Employees rate the firm Indeed 2.8/5 (14 reviews); Glassdoor 1.6/5 (19 reviews) — employee sentiment feeds the score because it predicts service stability.

We have not recorded any security certifications or frameworks for this firm. We track 1 office location for it in the Chicago area, from Google Places.

Public Criteria Attainment

Scored on 4 public criteria. Sign in to see all 10.

Client Reputation0%
Employee Reputation0%
Proactive Issue Reduction3%

CrossCom Reviews by Source

Google
2.4(49 reviews)

Employee Review Sources

Indeed
2.8(14 reviews)
Glassdoor
1.6(19 reviews)

Employee Role Analysis

Proactive vs. reactive employee role mix based on workforce composition data.

1 proactive, 37 reactive

Strengths

  • + Listed on 4 industry directories — Clutch, Indeed, Manifest, Glassdoor

Weaknesses

  • - Client reviews on a single platform only — Google
  • - Below-average employee reviews (2.1) — Indeed, Glassdoor
  • - No security certifications found
  • - Heavily reactive support model (97% reactive roles) — Apollo

Recent Activity

Data changes from the last 90 days

Sep 5, 2026

Fit score 1.4% → 0.8% — lower proactive staffing ratio

Aug 22, 2026

Glassdoor rating 2.2 → 1.6

Aug 7, 2026

Fit score 0.0% → 1.4% — a proactive/reactive staffing measurement became available
2 employee review sources updated
  • +160 Glassdoor reviews
  • +14 Indeed reviews

Frequently Asked Questions

How is CrossCom rated by clients?

CrossCom averages 2.4/5 across 49 public client reviews from Google. We aggregate these nightly and weight them with Bayesian averaging so a handful of reviews can't dominate the score.

Does CrossCom hold security certifications?

We have not recorded security certifications for CrossCom from its website, vendor feed, or public registries.

Where is CrossCom located?

CrossCom is based in 900 Deerfield Pkwy, Buffalo Grove, IL 60089, USA. Our rankings cover IT providers serving the Chicago metro area.

How does CrossCom compare to other Chicago MSPs?

CrossCom ranks #94 of 94 scored providers in our database under default weights. Use the comparison links on this page for side-by-side breakdowns, or run a custom evaluation to weight all 10 criteria for your own priorities.

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Related Guides

For CrossCom: show off your ranking

This firm has earned a Ranked & Reviewed badge in our current rankings. If you work at CrossCom, you can embed it on your website — it links back to this profile and updates automatically as rankings change.

CrossCom — Ranked & Reviewed on IT Support Chicago (2026)
<a href="https://itsupportchicago.net/vendors/crosscom?utm_source=badge&utm_medium=embed" title="CrossCom on IT Support Chicago"><img src="https://itsupportchicago.net/api/badge/crosscom" alt="CrossCom — Ranked & Reviewed on IT Support Chicago (2026)" width="220" height="64" loading="lazy"></a>

Usage: link only to your own profile page, keep the current tier, and remove the badge if delisted. Google's guidelines recommend adding rel="nofollow" to embedded badges — that's fine with us. Full terms: itsupportchicago.net/badge.

Data last updated: 9/10/2026. Report an issue