CTS
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Chicago, IL · Website
★ 4.9 (79 reviews across 1 source) · 2 claimed certifications
Chicago technology solutions and managed IT.
Last updated: September 10, 2026
Our Assessment
CTS currently ranks #20 of 94 active, scored IT providers in our Chicago-area database, with a Default Fit Score of 31.2% — 10.3 points above the pool average of 20.9%. Scores recompute nightly from public data under our published methodology; no provider pays to be ranked.
Its public review footprint spans 79 client reviews averaging 4.9/5: Google 4.9/5 (79 reviews). Employees rate the firm Indeed 2.8/5 (47 reviews); Glassdoor 3.5/5 (53 reviews) — employee sentiment feeds the score because it predicts service stability.
On security we record 2 claimed certifications — none of it carries third-party documentation, so the security score is capped at the claims maximum. We track 1 office location for it in the Chicago area, from Google Places.
Public Criteria Attainment
Scored on 4 public criteria. Sign in to see all 10.
CTS Reviews by Source
Employee Role Analysis
Proactive vs. reactive employee role mix based on workforce composition data.
0 proactive, 4 reactive
Security & Compliance
Strengths
- + 4.9 avg client rating — Google
- + 79 client reviews across 1 platform — Google
- + Strong recent reviews (5.0 avg, last 12 months) — Google
- + Listed on 4 industry directories — Clutch, Indeed, Manifest, Glassdoor
- + 25+ years in business — vendor website (claimed)
- + Serves Healthcare, Finance, Legal, Manufacturing +7 more verticals — vendor website (claimed)
Weaknesses
- - Client reviews on a single platform only — Google
- - Below-average employee reviews (3.2) — Indeed, Glassdoor
- - Security certifications are the firm's own claim — no third-party documentation on file
Recent Activity
Data changes from the last 90 days
Sep 9, 2026
Sep 4, 2026
Aug 28, 2026
Aug 26, 2026
Aug 23, 2026
Frequently Asked Questions
How is CTS rated by clients?
CTS averages 4.9/5 across 79 public client reviews from Google. We aggregate these nightly and weight them with Bayesian averaging so a handful of reviews can't dominate the score.
Does CTS hold security certifications?
CTS lists 2 security frameworks: 2 claimed certifications. None carries third-party documentation — a named issuer's document or evidence hosted off the firm's own domain — so these count as claims and are capped in the score. The Security & Compliance section above labels each one.
Where is CTS located?
CTS is based in Chicago, IL. Our rankings cover IT providers serving the Chicago metro area.
How does CTS compare to other Chicago MSPs?
CTS ranks #20 of 94 scored providers in our database under default weights. Use the comparison links on this page for side-by-side breakdowns, or run a custom evaluation to weight all 10 criteria for your own priorities.
Compare CTS
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For CTS: show off your ranking
This firm has earned a Top 25 badge in our current rankings. If you work at CTS, you can embed it on your website — it links back to this profile and updates automatically as rankings change.
<a href="https://itsupportchicago.net/vendors/cts?utm_source=badge&utm_medium=embed" title="CTS on IT Support Chicago"><img src="https://itsupportchicago.net/api/badge/cts" alt="CTS — Top 25 on IT Support Chicago (2026)" width="220" height="64" loading="lazy"></a>
Usage: link only to your own profile page, keep the current tier, and remove the badge if delisted. Google's guidelines recommend adding rel="nofollow" to embedded badges — that's fine with us. Full terms: itsupportchicago.net/badge.
Data last updated: 9/10/2026. Report an issue